JESSICA LILY WEB TRADING POLICY

Delivery

Your order will be processed within two working days of receipt. Products in stock can take up to 3 working days to be delivered to UK mainland (highlands & islands may take longer)*, though most will arrive the next working day. You will be advised by e-mail, or telephone, if items are out of stock and asked to confirm that the expected date is acceptable.

Overseas Delivery

Because of the varied nature of the goods we stock, it is not possible to give a shipping charge on-line. We will however , call you within 2 working days, with a NO obligation quote for shipping. Should this prove to be too expensive we will cancel the order for you, and you will owe nothing.

Deliveries within the EU can take up to 10 days depending on what delivery service you choose. Non EU deliveries will have an expected delivery time quoted when the full export charges are confirmed.

Minimum Order

The minimum value for a web order with free delivery* is £40.00 before VAT. Orders with a minimum value of £20.00 before VAT will be accepted but are subject to a surcharge of £4.95 for carriage.

No Quibble 14 day Money Back Guarantee*

We have 100% confidence in our products and we want you to feel that way too! That's why we offer you a No Quibble, 14 Day Trial Period.

If you don't like what you've bought , whatever the reason, simply send it back complete, undamaged and in its original packaging within 14 days and we'll give you a 100% refund of the goods value. (Offer applies to UK mainland only)

This does not include earrings, as we are not allowed to except them back by law.

The 14 days starts from the day of delivery. Goods arriving back after 14 days may incur a handling charge of 15% of the goods value. There are certain products where the 14 day trial period does NOT apply and these are clearly marked on the relevant pages.

To return goods, please phone us on 01865 764 781. It's advisable to obtain a receipt from your carrier or Post Office.

*Free delivery - UK mainland. For other areas we will contact you with a quotation for shipping within two working days of the order being placed. Please note that due to the nature of some of the goods we stock, shipping charges for very small orders can sometimes make that order prohibitively expensive. We therefore suggest that where possible you group small orders together.

*Money back guarantee - Please note, though this applies to the vast majority of products, there are some exceptions. Please read the full product descriptions for exceptions.